Writing your company info

Everything the assistant knows comes from the text in the Company info tab. You edit it like in a word processor: use the toolbar above the editor for headings, bullets, bold text, links and tables. (Behind the scenes it is stored as Markdown; you can also edit that directly with “Markdown source” in the toolbar.)

What to include

Good company info usually covers:

Your services and products, with prices if you share them
Address, opening hours, phone and email
Your rules for bookings, returns, shipping and so on
The questions visitors ask most, with answers
Instructions for the assistant: how to address visitors, the tone to use, when to ask for contact details

Example

# Example Dental Clinic

## Services and prices
- Implants: from $900
- Teeth whitening: $250
- The first check-up is free.

## Opening hours and address
Weekdays 9 am–7 pm, Saturday 10 am–3 pm. Closed on Sunday.
10 Main Street, Springfield

## Instructions for the assistant
- Keep answers short and friendly.
- Never give a diagnosis; suggest a check-up instead.
- For appointment requests, take the name, phone number and preferred time.

Changes and language

Changes reach new conversations within a minute.

Write the text in one language: the assistant answers visitors who speak the other language from the same information.