Troubleshooting
The button doesn’t appear
Section titled “The button doesn’t appear”- On WordPress, check that visibility is set to Everyone (in test mode only admins see it).
- If you use a caching plugin, clear its cache.
- For code installs, check the code is on the page and give it up to five minutes.
“Assistant unavailable”
Section titled ““Assistant unavailable””The assistant may be switched off in Settings, or this month’s minutes may be used up (limits).
Calls don’t start
Section titled “Calls don’t start”Is the site’s domain in the allowed domains list? Copied code doesn’t work on other domains.
The microphone doesn’t work
Section titled “The microphone doesn’t work”- The browser should ask for microphone permission; if it was refused, allow it from the lock icon in the address bar.
- The site must use HTTPS.
- Without a microphone, visitors can still type.
Wrong or missing answers
Section titled “Wrong or missing answers”Read the call transcript and add the missing information to Company info. Changes apply within a minute.
Still stuck?
Section titled “Still stuck?”Check the FAQ or write to us; we reply the same day.